In a computer and office-equipment store, buyers need guided selection — not only a Buy button. Split the bot into two zones: a storefront for customers, and operations for warehouse and sales staff.
Below is a practical feature set without showcase fluff.
Catalog and assisted selection
- categories: laptops, components, MFPs/printers, monitors, peripherals;
- filters on key specs (CPU/GPU, print type, screen size);
- text search (“RTX 4060”, “HP LaserJet”);
- product card: photo, specs, price, stock, warranty.
For complex SKUs the bot asks 3–5 clarifying questions and suggests 2–3 matches instead of a long dump. Related e-commerce frames: online store bot and clothing store bot.
Order status and service tickets
After checkout the customer gets an order id and statuses: reserved, awaiting stock, ready for pickup, shipped. For repair/service — a separate track: accepted, diagnostics, approved, ready.
Fewer “any update on my PC?” calls. Reserve and stock at a physical storefront align with the offline store bot.
Admin tools for staff
- New-order alerts with line items and contact.
- Status changes via Telegram buttons (no heavy CRM login).
- Stock checks — quick “in stock / out / on order.”
- B2B price lists — PDF/file for regular clients.
- Escalation — hand the chat to a senior manager.
Stock sync with warehouse / ERP
Even a simple sync every 15–30 minutes helps: the bot will not promise items you do not have. Critical fields — SKU, price, qty, lead time for “on order.”
Without sync, a manager manually marks “out of stock” — better than selling air. Wire accounting later; keep the first loop reliable.
What to skip in v1
A full from-scratch PC builder, 40-spec comparisons, and heavy gamification. First: catalog, search, order/reserve, statuses, admin buttons. Builder comes later, once selection conversion is visible.
MVP launch
- storefront for 1–2 key categories with stock;
- order or reserve with manager notification;
- pickup/delivery statuses;
- “Talk to a manager” during business hours.
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